Customer Service

dreammaker franchise owner survived recession and gives advice

In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.

Four DreamMaker remodelers share what they learned from surviving the recession

Sometimes we don’t realize it at all because we are so busy trying to make an unsatisfied client happy, wondering why the gross profit of a job is off, or speculating why a project is delayed waiting on parts.

NARI offers tips in honor of National Home Improvement Month.

Effective strategies to increase your company’s bottom line.

The mere thought of turning down a job may seem out of the question. However, some remodelers turn down a job because they know it’s the best decision for their business. Professional Remodeler’s Tom Swartz talked to Paul Eldrenkamp and Ben Morey about turning down a job.

Examining the good, the bad, and the ugly

Years ago I thought the only people who knew about home performance were ponytailed hippie types who placed bricks in toilet tanks to conserve water, and performed cumbersome tests on homes using crude variations of what we now call a blower door.

There is an evolution taking place in the remodeling industry. As the market changes, smart business owners are adapting to the new economy.

A good friend of mine who is also a 40-year veteran of the construction industry has taught me a lot about relationships over the past few years. He has been a tireless advocate of relationships his entire life, spending countless hours working, molding, and shaping both his personal and professional contacts.

Photos courtesy of John Quarenga, CR, of Jay-Cue Construction, North Bergen, N.J

Photos courtesy of John Quarenga, CR, of Jay-Cue Construction, North Bergen, N.J,

Remodelers advise slow, deliberate pace and avoiding scammers.

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