Customer Service

We’ve achieved a tipping point around the adoption of these products

Craig Durosko offers his first five tips for creating a great remodeling experience for your clients

Remodelers can increase business by extending warranties on their projects beyond the standard one year

Today more than ever, remodelers not only juggle more balls, but they are also wearing a greater variety of hats.

Green remodel delivers space and safety for growing family

Tracking and improving customer satisfaction is more important than ever for remodelers to be successful

The more details that can be discussed, clarified and understood before signing a construction contract, the better it is for both the homeowner and the contractor.

A recent survey found that outcome and design were the most important factors in determining project satisfaction for a home remodel. The National Association of the Remodeling Industry (NARI) poll found that 49 percent of homeowners said outcome and design were the most important. Twenty-two percent said having their needs met was most important for their satisfaction, while 20 percent said accessibility and timeliness of the remodeler took precedence. Only four percent said finishing on time was the top consideration for satisfaction. Six percent safety and cleanliness were most important.

mackmiller design+build capitalizes on surprises to make a successful remodel.

With a strong focus on marketing and sales combined with smart management, San Diego-based Marrokal Design & Remodeling has maintained profitability even as revenues dipped in 2009 before rebounding this year. Because of that success and the way the management team has positioned the company for the next generation of leadership, Marrokal is our Remodeler of the Year.

HighCraft Builders is using technology to make sure the company, its clients and its trade partners are all communicating clearly.

Precise systems and good listening deliver dazzling project at a practical price

For every dissatisfied customer you create, you need two satisfied customers just to offset the negative talk.

Bridget Brennan

Bridget Brennan

Bridget Brennan, an expert on female consumer behavior, talks about how to sell to that important demographic

Todd R. Jackson, president and CEO of Jackson Design and Remodeling

Todd R. Jackson, president and CEO of Jackson Design and Remodeling

Jackson Design and Remodeling keeps strong by sticking with what made them successful

Jim Strite, Strite Design + Remodel

Jim Strite, Strite Design + Remodel

A positive culture leads not only to happy employees, but also a more successful business

The last few years have been an unprecedented challenge for most remodeling firms. Some companies, though, have found a way to thrive. Professional Remodeler profiles six firms that are making it work.

This month's Corner Office features Father & Son Construction in Detroit

Financing for home remodeling has never been harder to obtain. Here's what you can do to make it easier for your clients.

Is one number from one system good enough to measure customer satisfaction? Here's a roundup of the pros and cons that have industry experts buzzing.

An attorney offers steps remodelers can take to protect themselves from green lawsuits.

Overlay Init