The mainstream media isn't always kind to contractors. But what about difficult homeowners? What about homeowners who are even worse than that?
Repairing construction defects can be risky unless you take some precautions
Have you ever considered offering a lifetime warranty? It’s not as crazy as it sounds. In fact, if you do it right, it’s a revenue generator
Don't think of it as a hassle; warranty work has its benefits—not least among them, the potential for generating more work
It pays to make warranty work part of your sales process. Here's why
These days, a pretty portfolio isn’t enough to land the job
Most remodelers have little interest in following up on maintenance items once a project is completed. They're making a mistake
An online rant by some unhappy, embittered, or enraged customer may be on the cards at some point for your company, but you can take steps to limit the fallout
Director of Content Sal Alfano talks about what remodelers can learn from his customer service experience at the dentist.
How to make your website stand out to younger consumers
Some roofing companies are reconsidering the terms of their workmanship warranty
Why is it that if a contractor takes money without installing, that’s called “deception,” but if a homeowner refuses to pay for finished work, that’s called a “dispute”?
One contractor looks to a forum for advice on how to bill a client
Referrals are a culmination of customer experience with your business
One contractor coach argues that insurance companies are making low claim settlement offers hoping that homeowners will accept the first claim
A personal account from Washington, D.C., remodeler Christopher Dietz on how he fought the accusations of a client