Customer Service

dreammaker franchise owner survived recession and gives advice

In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.

Four DreamMaker remodelers share what they learned from surviving the recession

Men installing asphalt shingles

Photo: Flickr.com

It's up to the contractor to inform homeowners about their role in ensuring that the home improvement job goes smoothly

Photo: morgueFILE

Consumers may say they are willing to pay more for green products but that doesn’t mean they actually are.

Photo: Flickr

Another reason to manage your online profile: Nearly 8 in 10 American adults read consumers reviews before buying

Photo: Flickr

Just what you need: Another website where you have to manage your professional reputation. 

Photo: Flickr

Online complaints can be frustrating, but don’t panic if one comes your way.

Photo: Creative Commons

Focus on the lifetime value of a customer to make better long-term business decisions. 

Photo: Flickr

Matt Risinger stands by his building price even if that means losing the job to a less expensive competitor. 

Photo: Flickr

HVAC contractor Carl Grace’s day is just getting started and he already has more than one dilemma on his hands. 

Photo: Flickr

If $150 seems like a lot for an hour's worth of work, read on to find out how countertop expert Joseph Corlett breaks down the cost.

 Craig Durosko: Part II: Books that can Improve Your Life and Business

Craig Durosko, GMR, CR, CGP

This month, I wanted to review a few good books I’ve read that focus on personal growth as well as your business.

Mark Richardson, CR

It is time to expand your thinking from not only your own world but also from different sales cultures.

Craig Durosko, GMR, CR, CGP

Look at how you can deliver the best experience to your clients.

David Lupberger

Who does the home check-up on your customers’ houses?

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