Customer Service

dreammaker franchise owner survived recession and gives advice

In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.

Four DreamMaker remodelers share what they learned from surviving the recession

Be sure your company is keeping pace with the methods for producing high quality leads then using them effectively.

The remodeling industry numbers are very strong: remodeling in the U.S. generates about $300 billion annually, which is more than commercial construction, public works projects and retail clothing sales combined.

Professional Remodeler and members of the PRIME Group have partnered to bring you business advice on the latest issues facing remodelers.

PR editors will moderate seven panel discussions at the Chicago show

People do business with those they know, like and trust.

How do you measure how satisfied your customer is and then create goals around it? You need a new measurement.

Success is often a product of reducing pain or unhappiness more than creating it.

16 industry leaders share their thoughts on the challenges and opportunities for 2012

New world of marketing mixes traditional and cutting edge

A master plan and seven years of remodeling lead to landmark preservation

Understanding the 'why' of your clients' needs is key to succesful selling

Contractor goes into high gear as remodeling plans swell

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