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Customer Service

Ask the right questions with homeowners

Use these six kinds of questions to help guide homeowners into the best decisions. 

Effective strategies to increase your company’s bottom line.

The mere thought of turning down a job may seem out of the question. However, some remodelers turn down a job because they know it’s the best decision for their business. Professional Remodeler’s Tom Swartz talked to Paul Eldrenkamp and Ben Morey about turning down a job.

Examining the good, the bad, and the ugly

Years ago I thought the only people who knew about home performance were ponytailed hippie types who placed bricks in toilet tanks to conserve water, and performed cumbersome tests on homes using crude variations of what we now call a blower door.

There is an evolution taking place in the remodeling industry. As the market changes, smart business owners are adapting to the new economy.

A good friend of mine who is also a 40-year veteran of the construction industry has taught me a lot about relationships over the past few years. He has been a tireless advocate of relationships his entire life, spending countless hours working, molding, and shaping both his personal and professional contacts.

Photos courtesy of John Quarenga, CR, of Jay-Cue Construction, North Bergen, N.J

Photos courtesy of John Quarenga, CR, of Jay-Cue Construction, North Bergen, N.J,

Remodelers advise slow, deliberate pace and avoiding scammers.

Be sure your company is keeping pace with the methods for producing high quality leads then using them effectively.

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