Customer Service

a good remodeler tells clients what they need to hear

A good remodeler gives the client what they need rather than what they want. This takes knowledge, skill, and leadership.  

How to give remodeling clients what they need, instead of what they want

Understanding the 'why' of your clients' needs is key to succesful selling

Contractor goes into high gear as remodeling plans swell

Abe Degnan (left) and Kim DuBree

Most remodelers collect client opinions in some way, whether formally or informally. But how do you collect and then apply it so as to make a meaningful impact on your business?

Structural disaster and inspired renovation hide behind a vintage façade

To create a company that outlives its owners, the owner needs to learn to let go

home buyer, survey, outdoor living, great room, casual living

Survey: casual, outdoor living is in

Good design and the right price is the recipe for success today. John Burns Real Estate Consulting found several trends among consumers based on a survey they conducted of nearly 10,000 potential home buyers.

Outdoor Living project

Outdoor Living project

Outdoor living area is big on changes, challenges and creativity

Smart companies are grabbing market share now and will reap the benefits when the recovery comes

Change and disruption breed innovation. And who better to innovate than a new generation of successful industry leaders? The following individuals represent the future of the residential construction industry. Meet our 40 Under 40 superstars.

Kraftmaid Cabinetry

Kraftmaid Cabinetry was rated highest in customer satisfaction by J.D. Power

Contractors and homeowners say the LRRP rules deter hiring lead-safe certified contractors

Master bath conceals accessibility features within stylish design

Remodeled bathroom for disabled family

Remodeled bathroom for disabled family

Members of Chicagoland NARI undertake project to help family of disabled children

Overlay Init