Customer Service
The mainstream media isn't always kind to contractors. But what about difficult homeowners? What about homeowners who are even worse than that?
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It's up to the contractor to inform homeowners about their role in ensuring that the home improvement job goes smoothly
Photo: morgueFILE
Consumers may say they are willing to pay more for green products but that doesn’t mean they actually are.
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Another reason to manage your online profile: Nearly 8 in 10 American adults read consumers reviews before buying
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Just what you need: Another website where you have to manage your professional reputation.
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Online complaints can be frustrating, but don’t panic if one comes your way.
Photo: Creative Commons
Focus on the lifetime value of a customer to make better long-term business decisions.
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Matt Risinger stands by his building price even if that means losing the job to a less expensive competitor.
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HVAC contractor Carl Grace’s day is just getting started and he already has more than one dilemma on his hands.
Photo: Flickr
If $150 seems like a lot for an hour's worth of work, read on to find out how countertop expert Joseph Corlett breaks down the cost.
Craig Durosko, GMR, CR, CGP
This month, I wanted to review a few good books I’ve read that focus on personal growth as well as your business.
It is time to expand your thinking from not only your own world but also from different sales cultures.
Look at how you can deliver the best experience to your clients.
Who does the home check-up on your customers’ houses?