Customer Service

dreammaker franchise owner survived recession and gives advice

In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.

Four DreamMaker remodelers share what they learned from surviving the recession

An attorney offers steps remodelers can take to protect themselves from green lawsuits.

Companies that specialize in high-end home renovations attract new business when past clients sing their praises.

Improper or insufficient design details and shoddy installation of windows or doors can lead to air infiltration, moisture intrusion and poor overall performance.

The American Society of Landscape Architects quarterly business survey shows sustainable, low-maintenance outdoor living projects are gaining popularity

The Custom Electronic Design & Installation Association says the association’s clients are cutting budgets by 10 to 15 percent of the total construction cost, including electronics. Many clients are also pre-wiring their home to upgrade later if they want. “It is clear that across the board we are seeing a much higher level of sensitivity to budgets with clients paying close at...

I am not a million-mile flyer, but over the years I have been on a lot of flights and have learned things that are directly applicable in managing my company.

Good communication becomes good marketing to past clients

Tap into the insight your customers have about your remodeling business

Trade secrets from the remodeling industry

Focus on customer service to help generate repeat and referral remodeling business

Remodelers can create satisfied customers through company culture, a common language of customer satisfaction and client relations management systems.

Do your customers always get what they want? Are they delighted with the finished project? Are they happy to recommend you? If they're not, this is a must read that will help you manage those expectations.

Team-building activities from Blue Canyon Construction in Washington state; Sage Homebuilders in St. Louis explains co-opetition and Feldco wins the Torch Award for Marketplace Ethics.

Create a common language for everyone in your company, so that everyone can understand what "raving fans" are, and how important they are to your business.

Remodeling industry inside information

Welcome to the new and improved Professional Remodeler. As I write this, it's three days before Christmas. By the time this issue hits your desk, all the holiday hubbub will be over, New Year's resolutions will have been pledged and the books will be officially closed on 2006. It's a great time for a fresh start, both for your business and for our staff at Professional Remodeler.

Four years ago, Austin Foster's Atlanta, design/build firm, Construction Ahead, was averaging about $400,000 per year in installed sales volume. Last year, following steadily increasing annual sales, the firm's volume reached a hefty $1.7 million. Although a number of factors contributed to this rise in business, Foster places the majority of the credit on his company's ability to satisfy custo...

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