flexiblefullpage - default
interstitial1 - interstitial
Currently Reading

5 Mistakes Home Improvement Companies Make When Texting Clients

Advertisement
billboard -
Sales — Home Improvement

5 Mistakes Home Improvement Companies Make When Texting Clients

Texting homeowners is an invaluable tool when used correctly. Here are tips for doing it right. 


By by Mark Highbaugh May 18, 2020
cell phones can be a valuable tool for remodelers. They need to learn to text
This article first appeared in the May/June 2020 issue of Pro Remodeler.

A growing number of customers today prefer to communicate by text, especially when it comes to quick messages such as confirming an appointment. Yet less than half of home improvement companies offer the option to text clients. That’s good news for you. Simply bringing up business texting gives you an advantage over competitors. 

But there are still pitfalls to avoid. Understanding the most common mistakes that specialty contractors make when texting homeowners will help you close more business and create satisfied customers. Here are five tips for success.

1. Treat Texts Differently Than Mass Emails

Today’s consumers demand timely information, but they also want a personalized experience. This is especially true for home improvement sales because there’s emotion behind those purchases. That means nothing generic. Use the homeowner’s name when you text. Make it clear that your message is designed just for them. 

2. Follow the Rules

Many remodelers believe they can just buy a list and send out ads to bunches of people. That can get you sued really fast. It’s critically important that businesses follow the Federal Communication Commission (FCC) rules which include getting written permission from homeowners to text them. 

A texting system should originate from a landline that homeowners can call. this creates a greater sense of trust.

3. Use Automated Texts Correctly 

A lot of companies now automate every initial message to the homeowner. This increases productivity, and we’re big advocates of automated appointment reminders. But it’s critically important that remodelers text in a way that feels authentic rather than generic. I’m a believer in automation but I’m also a huge fan of live conversations with homeowners via text or phone once the sale is made. 

4. Create a Comprehensive Approach 

We find a lot of instances where salespeople are using personal cells phones without any tracking or oversight from management. A texting system should be all encompassing with messages that originate from a landline that homeowners can call. This creates a greater sense of trust on the part of customers.

5. Work With Interconnected Software 

I believe the theme of this decade is interconnected software. If you show me a company that refuses to connect its product, I’ll show you a company that will soon be out of business. Make sure that whatever technology you use is scalable and connected.  


written by

Mark Highbaugh

Mark Highbaugh is CEO of Marlimar, a communications company delivering tools and expertise to elicit responses from decision-makers.

Related Stories

How Home Improvement Companies Sell Today

Four replacement contractors reveal their sales processes and what’s changed since before COVID

One Sales Process Does Not Fit All

The home improvement companies that continue to adapt to meet new customer demands will grow the fastest

Are Your Text Messages Getting You Into Trouble?

Find out what happened when a contractor sent two advertising texts to the wrong homeowner

Home Improvement Spending Expected to Drop

Inflation will continue to hinder growth across the home improvement market, but it’s not all bad news for contractors

A Deep Dive on Search Marketing for Remodelers

Understand your company's digital marketing opportunities. 

5 Themes for Mastering Remodeling Sales

"Get out of this notion that sales isn't a respectable thing. Those in sales do the best out there in terms of what they can accomplish."

6 Considerations for Using a Texting Platform in Your Business

Texting remains the most popular way to communicate. How can larger companies do it effectively through platforms?

5 Tips for Getting More Good Reviews

Use these guidelines to gain new business through online reviews.

Using Sales Tools to Stand Out

Ingage provides companies with digital-forward, engaging sales tools and analytics to learn more about sales success. On Horizon TV this week, hear…

Revenue Through Realtors

A reminder that Realtors and real estate agents are a route to business 

Advertisement
boombox1 -
Advertisement
native1 -

More in Category




Advertisement
native2 -
Advertisement
halfpage1 -