Customer Service
Use these six kinds of questions to help guide homeowners into the best decisions.
Tradeoffs are a fact of life for remodeling Clients. To make good decisions, they need information...all of it.
A few easy-to-learn prompts combined with strong listening skills can help increase your close rate and avoid unhappy clients
A close reading of positive reviews can tell you a lot about what customers value. What you find may be surprising.
He found out that asking for the sale was a lot easier when it followed all the other steps in the selling system.
Service issues are a touchy but inevitable part of the window replacement business.
A Baltimore-based remodeler is trying to take advantage of convenient, mobile payment options
One way to combat the labor shortage is by using methods—such as modular construction—that require fewer workers and less time. Modular builds have picked up steam in the commercial market and many are predicting a slow, but steady, increase on the residential side as well. Installing a custom modular addition typically takes less than half the time as building an addition on site.
The coming year will bring faster paced, more significant change across multiple areas of the remodeling market
Power Home Remodeling Group employees cheer on Pitbull at a concert thrown by the company.
How four unrelated companies became distinguished voices in a crowded industry
It's free, it's easy, and it can help keep you on schedule even when you're not on schedule.
It’s great to have choices, but having too many options threatens our ability to make a decision
Pro Remodeler is taking on an ambitious project this year, with the goal of benefiting the industry
Product selection is taking longer and longer. Here’s how to guide the process.
Social media, a tight job market, and advancing technology give remodelers cause to rethink their companies’ adaptability
Photo: Pixabay.com
Homeowners are often shocked to discover that the roofing company that installed their new roof or repaired their old one is out of business
Photos: JackF / stock.adobe.com
How to spot the telltale signs that a client is going to cause trouble
On home improvement estimates, feeling ripped off, and transparency
The prequalifying conversation is essential to prevent remodelers from wasting valuable time
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Be proactive and put a person-to-person process in place
Customer-satisfaction surveys are an integral tool for many remodelers. Here's how to get the most from your survey efforts