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Customer Service

In the first step of Lowe’s $25 million commitment to support small businesses, the company is launching a free, augmented video chat service to help Pros manage jobs, without being on the job

robi kirsic

NARI Chairman Robi Kirsic helps businesses find their way through the global pandemic

cell phones can be a valuable tool for remodelers. They need to learn to text

Texting homeowners is an invaluable tool when used correctly. Here are tips for doing it right. 

Robi Kirsic remodeler

It's time to reinvent your business. Here's how.

covid-19 is affecting remodelers

Home improvement veteran Brian Gottlieb shares advice on shoring up your business's finances and explains why remodeling is essential in these times

sending out newsletters can be a good thing for remodelers

A company e-newsletter can go a lot deeper than clickbait and business news

Treating reviews like a referral center with clear goals will help grow your business

remodeler telling his client a story

Using relatable metaphors to describe the remodeling process will help clients connect deeply with your company. 

A few small changes in the way you communicate can make a big difference

You probably get work from past customers and referrals without really trying. Imagine what might happen if you leaned into it.

The market is strong, yet many remodelers are hurting. Here’s why.  

Two thirds of consumers today find a company untrustworthy unless its website has some form of pricing transparency.

And 5 tips for embracing it in your own remodeling business

a good remodeler tells clients what they need to hear

A good remodeler gives the client what they need rather than what they want. This takes knowledge, skill, and leadership.  

How to give remodeling clients what they need, instead of what they want

There are little touches that can create opportunity for many remodelers 

Every client’s experience with a newly renovated space asks a question about how well reality measures up to imagination

dreammaker franchise owner survived recession and gives advice

In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.

Four DreamMaker remodelers share what they learned from surviving the recession

We’ve achieved a tipping point around the adoption of these products

international builders' show panel with jackson design and remodeling, CMM construction, and Houzz

Mark McClanahan spoke on this topic during a panel at the International Builders’ Show in February. The other speakers were (L to R) Todd Jackson, of Jackson Design and Remodeling; Christopher Amato, of CMM Construction; and Liza Hausman, of Houzz. 

Use these tips to get maximum value from your project management system 

Start tracking the metric your business can’t live without in 2019 and beyond 

When most people call, it’s to talk with a person. Why, then, do automated phone menus offer every option under the sun except that one?

facebook messages remodelers didnt mean to send can be deleted

It's a nightmare scenario. But when it happens, you'll be ready.

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