Customer Service

A few easy-to-learn prompts combined with strong listening skills can help increase your close rate and avoid unhappy clients 

A close reading of positive reviews can tell you a lot about what customers value. What you find may be surprising.

He found out that asking for the sale was a lot easier when it followed all the other steps in the selling system.

Service issues are a touchy but inevitable part of the window replacement business.

A Baltimore-based remodeler is trying to take advantage of convenient, mobile payment options

One way to combat the labor shortage is by using methods—such as modular construction—that require fewer workers and less time. Modular builds have picked up steam in the commercial market and many are predicting a slow, but steady, increase on the residential side as well. Installing a custom modular addition typically takes less than half the time as building an addition on site. 

The coming year will bring faster paced, more significant change across multiple areas of the remodeling market 

Power Home Remodeling Group employees cheer on Pitbull at a concert thrown by the company. 

How three unrelated companies became distinguished voices in a crowded industry

It's free, it's easy, and it can help keep you on schedule even when you're not on schedule. 

It’s great to have choices, but having too many options threatens our ability to make a decision

Pro Remodeler is taking on an ambitious project this year, with the goal of benefiting the industry

Product selection is taking longer and longer. Here’s how to guide the process.

Lessons learned-man ponders equation on blackboard-Pixabay image

Social media, a tight job market, and advancing technology give remodelers cause to rethink their companies’ adaptability

Roofer with harness on rooftop


Homeowners are often shocked to discover that the roofing company that installed their new roof or repaired their old one is out of business

problem client-debating kitchen product choices

Photos: JackF / 

How to spot the telltale signs that a client is going to cause trouble 

On home improvement estimates, feeling ripped off, and transparency

prequalifying prospects

The prequalifying conversation is essential to prevent remodelers from wasting valuable time

Crayon drawing of schematic human figures in a circle

Be proactive and put a person-to-person process in place

customer satisfaction surveys are important for any professional remodeler to do

Customer-satisfaction surveys are an integral tool for many remodelers. Here's how to get the most from your survey efforts

One veteran, one remodeler, one disaster 

is the better business bureau, a home for remodelers, failing or not

The Better Business Bureau is striving to stay relevant 

Overlay Init