Customer Service

Mistakes happen, but a big mistake creates fallout in proportion to the authority of the person who makes it

alure home works on a boat project

With each problem sales and production solve, they become quicker and more effective for future projects.

A zero-tolerance policy strengthens your team and keeps customers happy

A platform to streamline and simplify texting your leads

Adopting a few simple business habits can make a huge difference 

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Five tips for overcoming common pitfalls when working with allowances

consider these questions before purchasing digital solutions for your company

Even today, many smaller companies don’t take advantage of software solutions. A study from Fit Small Business revealed that no single type of software category had a full 50 percent usage rate. The highest ranked—accounting-based programs—was at 49.8 percent. The most common reason given for not purchasing the software was cost, yet the efficiency gained by using the right tools will pay back the initial investment many times over.

Consider these questions before purchasing digital solutions for your company

Bluebeam Revu

A program designed to streamline workflows for businesses big and small

There is no faster, more effective way to develop empathy with your clients’ experience than to become a remodeling client yourself

Tradeoffs are a fact of life for remodeling Clients. To make good decisions, they need information...all of it.

A few easy-to-learn prompts combined with strong listening skills can help increase your close rate and avoid unhappy clients 

A close reading of positive reviews can tell you a lot about what customers value. What you find may be surprising.

He found out that asking for the sale was a lot easier when it followed all the other steps in the selling system.

Service issues are a touchy but inevitable part of the window replacement business.

A Baltimore-based remodeler is trying to take advantage of convenient, mobile payment options

One way to combat the labor shortage is by using methods—such as modular construction—that require fewer workers and less time. Modular builds have picked up steam in the commercial market and many are predicting a slow, but steady, increase on the residential side as well. Installing a custom modular addition typically takes less than half the time as building an addition on site. 

The coming year will bring faster paced, more significant change across multiple areas of the remodeling market 

Power Home Remodeling Group employees cheer on Pitbull at a concert thrown by the company. 

How four unrelated companies became distinguished voices in a crowded industry

It's free, it's easy, and it can help keep you on schedule even when you're not on schedule. 

It’s great to have choices, but having too many options threatens our ability to make a decision

Pro Remodeler is taking on an ambitious project this year, with the goal of benefiting the industry

Product selection is taking longer and longer. Here’s how to guide the process.

Lessons learned-man ponders equation on blackboard-Pixabay image

Social media, a tight job market, and advancing technology give remodelers cause to rethink their companies’ adaptability

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