As with a hospital stay, even a good remodeling outcome can’t overcome a bad experience
When making decisions, it's important to balance gut feelings with facts and figures
Success habits like being on time don't require skill or practice, they just need the right mindset
Ask yourself: Which customer demographics are growing for your company? And is your marketing keeping pace?
At home shows, you have heavy competition. Here's a plan to maximize the leads you generate.
Texting lets you keep clients fully in the loop without making them loopy
Have remodeling pundits—me included—been too dogmatic when discussing the dos and don’ts of how to be a professional remodeler?
Simple guidelines to help create, and then exceed, expectations—whether for your clients, employees, family, or friends
A lesson in taking time out of a busy schedule to offer thanks
When business succession plans don't pan out as expected
Nailing on a roof is not all that complicated, so why do we need all this technology?
The trend toward more frequent, more subjective employee appraisals begs the question: What should you be measuring?
Why it's so hard for remodelers to talk about money, and tips for getting over it
One bold prediction says that in the next five years, half of exterior replacement sales will be completed remotely
The whys and hows of using storytelling to emotionally connect with homeowners
A look at the home features and styles that matter most to homebuyers
What homeowners want to know today is why your product is worth their money. The rest is baloney.