Whether you like checklists or not, there’s no denying the impact they can have on ensuring things get done right the first time, every time. In a…

The NHQA consists of a set of eight criteria but how does it actually function? The criteria does not consist of isolated standalone elements, they…

CUSTOMER SATISFACTION While it has been long established that organizations with a quality foundation have better leverage to achieve high levels of…

The key benefits of lean and six sigma include providing structured methods of improvement to reduce waste, shorten production time, reducing cost,…

Creating change is not easy, neither is coming up with fresh ideas and perspectives to prompt those changes in the first place! Below I provide a…

Here is a list of some of the best books on quality and performance improvement. A book that can help make the penny drop regarding the importance of…

There are a wide range of quality improvement tools and techniques, below are a list of some of them. We will be touching on all of these in this…

PDCA and DMAIC.  One of the most basic things to understand about process performance improvement is the Deming Cycle or Plan, Do, Check and Act (…

SELF-ASSESSMENT Self-assessment is in itself an important process which should be conducted at least annually to monitor the performance of your…

Metrics are all about the effectiveness of your processes. There are four key types of performance that we can focus on in this blog. Product and…