Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

Full listing of blogs

Improve the process before streamlining with software

January 03, 2012


Perhaps you heard the story in December about the truck driver that won a Lamborghini Murcielago LP-640 worth over $200,000. A few hours after getting the car he crashed it!

It is a nice analogy about process improvement. Often there is the temptation to purchase software to instantly improve a process. But that can often result in what happened to this truck driver, suddenly we are in a vehicle which is much more complex than we are familiar with and it can go out of control, that is assuming we know how to even start it.  So if we simply throw money at software to speed up an existing process then all we are doing is potentially speeding up an inefficient process. The first step MUST be to improve the existing process THEN we can consider software to speed up that now efficient process. When that software is up and ready, you also need to be up and ready, fully aware of how it works when the consultant etc walks out the door!

So don’t instantly throw money at a problem, use the fundamentals of Quality first. There is a reason that Philip Crosby used the phrase, ‘Quality is Free’.

Overlay Init