“Obsessed by a fairy tale, we spend our lives searching for a magic door and a lost kingdom of peace.” - Eugene O'Neill Nothing brings up feelings of…

I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer satisfaction as…

$50k which was to be transferred from one business account to another was not actually completed. A client was given completely different…

Team sports analogies have long been used in home building for obvious reasons.  They both have the common component of individual performances that…

This little plan has really been a high producer. It is simple to build, lean, and has great curb appeal. As a result this plan has sold very well…

While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me. For example…

I travel this country meeting with builders virtually every week and between my monthly Professional Builder article, my weekly blog on HouzingZone.…

'Of course I do', or so you say! But do you, would you really? I have been shocked over the years at the reaction to those who approach managers,…

Todd Hallett and I are running a LeanPlan Workout session this week in Tennessee with one of my favorite builders. In the years I have known them…

Whether you call them crickets or saddles, the little patch of roof that is bridging water past a chimney or other element obstructing water flow is…