flexiblefullpage - default
interstitial1 - interstitial
Currently Reading

7 Tips for Offering Financing in Home Improvement Sales

billboard -
Home Improvement

7 Tips for Offering Financing in Home Improvement Sales

How replacement contractors can implement financing into their sales processes to close more leads and increase job sizes

By Bryan Miller & John Gwaltney February 15, 2023
Financing tips for home improvement contractors
Photo: wladimir1804 | stock.adobe.com
Outback Deck senior partners Bryan Miller and John Gwaltney on financing
Bryan Miller and John Gwaltney

We got involved in using financing about seven years ago and it’s changed our business for the better. In fact, our financed jobs are on average 23% larger than our cash jobs.

Here are some tips on how to implement a successful financing program in your business:

1. Show Your Sales Staff How a Financing Program Will Benefit Them

As business owners and sales managers, it's our job to give our salespeople tools to help them overcome customer objections. A financing program is one of those tools because it allows your sales team to handle price objections by making projects more affordable.

You can very quickly layout for a salesperson how much more money they’re going to make by closing more sales when offering payment plans through a financing program.

2. Ask Your Financing Partner to Train Your Team

We've had some amazing mentors over the years and Certified Contractors Network, or CCN, offers a really strong program with several different vendors. Those vendors came to us and actively taught and trained our sales teams how to position financing in the home.

If your sales team is successful in selling financed jobs, it means more revenue for your finance partner. So, they will gladly invest in your salespeople and continue to train them.

3. Promote Financing Options Across All Areas of Your Business

To be effective at helping consumers access the dollars they need to invest in a project with your company, you need to sow your financing options into each area of your business. It needs to be a part of your marketing language and your initial outreach.

People must be able to see that you offer financing upfront. It should be part of your scripting for when customers call in to set appointments, and your sales staff has to be trained to talk about your programs when they first meet with prospects.

4. Build Financing Fees Into Your Pricing Model

We know a certain percentage of our jobs will be financed, so our fees are built into all of our pricing models. You don’t want your salespeople wrestling with adding or subtracting fees depending on how a customer chooses to pay for a project. Go to market with those expenses in the cost of every job.

5. Introduce Financing as Industry’s Standard Payment Option

Set the stage early that when making large purchases many consumers choose to use financing. Educate customers about the idea that monthly payment plans are the standard in the home improvement industry.

6. Lead with Monthly Payment Plans When Presenting Price

We lead with monthly payment plans in all of our marketing. We also provide same-as-cash options and present the project's full price at the end of a sales call. We present two monthly payment options–one that's more rate-sensitive and one that's more term-sensitive. Most recently, we’ve had great success when offering monthly payment plans with longer terms.

7. Offer Customers Max Approval Amount to Increase Job Size

We’ve found that 77% of the people who finance with us also use the financing for additional work orders, or change orders. These change orders can be the result of unexpected issues on the jobsite or products homeowners choose to add to their projects.

We can increase the job scope with ease because most of our financing options are max approval programs, meaning the customer can apply for all the money they can be approved for–not just the amount of the project we’ve priced out for them. They won’t pay on what they don’t use, but it protects them if future issues arise.

Bryan Miller and John Gwaltney are senior partners at Georgia-based Outback Deck, Inc. Miller founded Outback Deck in 2010.


Add new comment

Plain text

  • No HTML tags allowed.
  • Web page addresses and email addresses turn into links automatically.
  • Lines and paragraphs break automatically.
1 + 1 =

Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

Related Stories

3 Tips for Qualifying Home Improvement Leads Without Losing Sales

How contractors can disengage from the prospects least likely to buy from them

3 Ways to Make Your Home Improvement Brand More Memorable

How replacement contractors can rise above their competitors in the race for brand recognition

5 Marketing Musts in a Tightening Market

Use these tips to help attract more leads in 2023

Master Your Marketing Mix

Effective lead generation requires focus and commitment to marketing mediums

How Home Improvement Companies Sell Today

Four replacement contractors reveal their sales processes and what’s changed since before COVID

One Sales Process Does Not Fit All

The home improvement companies that continue to adapt to meet new customer demands will grow the fastest

6 Money-Making Contractor Apps and Programs

Marketing, sales, and production solutions every home improvement company can use today

How Election Cycles Affect Your Digital Marketing Efforts

What is the election season marketing slump and how long will it last?

Rock Stars of Remodeling

Find out how home improvement companies will be given a platform to showcase and exchange knowledge

Cranemere Purchases Share of System Pavers

The private equity deal will afford the outdoor remodeler the resources to offer its services nationwide

boombox1 -
native1 -

More in Category

native2 -
halfpage1 -