PR September 2003

Before its annual 'state of the company' meeting, Dave Olejniczak, production manager for Repp Construction in Orchard Park, N.Y., helped organized a Mission Impossible-like game to help introduce concepts of company culture, the main topic of the meet...

A spacious, cool, comfortable area for outside entertaining ranked near the top of the wish list for Lonny Rutherford and Marilyn Mobley. Perched on a large lot with a panoramic view of the city, their home had a small patio and a yard with a handful o...

Author J.K. Rowling has created an outstanding product, built an unbeatable brand, captivated existing customers, converted the most unlikely of prospects into raving fans and earned millions of dollars. Wouldn't you like to be able to say the same for...

Ask the employees of Tri-Lite Builders what they do, and they'll tell you that more than provide extraordinary design and superior construction, they sell an experience, hinged on the desire 'to help clients realize their dreams.' And in offering this ...

The mantra at Plekkenpol Builders is that customer service means each customer feels like he or she is the most important customer. To this end, the company insists that employees communicate with clients daily and are on call 24 hours a day, seven day...

For David and Ann Rodrigues, president and vice president of David & Goliath Builders, the project that launched their remodeling division had to be featured in the local home improvement showcase and had to really demonstrate the company's craftsmansh...

When a home is built on a steep hill, getting materials from the front of the house into a walk-out basement can be a challenge. Before even starting this project, Custom Basements Inc. had to extend the deck and build a stairway up to the driveway.

Customer survey scores from five top remodeling firms prove it's possible.

eBay's business marketplace construction channel, the York Business Analyzer and Yellow Steel highlight offerings on the Web.

Without the customer present to ask questions and voice concerns, Teakwood employees look to each other to be sounding boards for ensuring that projects are produced with the highest level of customer service possible.