What to do when a jobsite accident occurs.

Photo: 123rf.com / innervisionpro

You just got a phone call. What you hoped would never happen has happened. Now what do you do?

Winn Design + Build modular addition

Northern Virginia remodeler Michael Winn is building a profitable business putting modular second stories on small houses with simple footprints. All photos: courtesy Winn Design + Build

A Virginia contractor has found a receptive market for custom modular additions. Here’s how it all works. 

Readers improve upon a project presented in the March issue

How to handle unhappy customers; photo: flickr user Mark Mulligan

Photo: flickr user Mark Mulligan (CC BY 2.0)

The way a business handles complaints is a litmus test of company culture. How does yours fare? 

TracRac SR truck accessory

Photo: courtesy ProToolReviews.com

Combining lightweight powder-coated aluminum construction with a track system that lets you slide and reposition the twin racks, adds to the ease and convenience of the TracRac SR 

How getting homeowners to understand the logic behind their decision to buy and to buy from you will help keep them enthusiastic and moving forward with the project

Workers install drywall in ceiling

Photo: flickr user velacreations (CC BY 2.0)

Productivity isn’t about how many people are working, It’s about moving and working efficiently and the desire to get things done

New Outlooks Construction creates a data-driven marketing plan

Image: Flickr user dirkcuys, CC BY-SA 2.0

How one remodeling company is making marketing decisions based on lifetime customer value

Airtight drywall, electrical box detail

By sealing the holes created by electrical boxes, you can eliminate a major source of air movement into exterior walls. All drawings: Dan Morrison

Drywall can be the first line of defense against the movement of moisture-laden air into exterior walls, if you take these steps

Bosch steam oven

Photo: courtesy Bosch

More and more homeowners want steam ovens as part of their kitchen remodels. Here’s how they work.

Staphylococcus aureus (shown magnified in rendering). 123rf.com / Sebastian Kaulitzki

Check out these paint products, which make just putting color on the walls seem old fashioned

broken heart candy represents Mike Damora breaking up with Angie's list lead generation

Photo: Flickr user Jackie Fritsche, CC BY 2.0

How a great relationship began to unravel from neglect

Best Practices
Building Envelope: X Marks the Spot, Building Science, Professional Remodeler April 2016

The colored “X’s” in this 3-D view identify thermal shorts (red) and areas—such as framing joints and places where pipes,  wires, or fixtures penetrate walls or travel between floors—where air sealing (purple) and vapor control (yellow) are needed. Image: courtesy Dan Morrison

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