In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.
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"Not only was it more reliable and easier on our bodies, it also halved the time it takes to complete those types of jobs."
Did the homeowners insist on their misguided vision, or were the remodelers simply clueless to the harm they were inflicting?
Knowing what I know now, I wish I had handled that homeowner differently
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