M.N. Reale Construction, Branford, Conn.
It seems simple, but Matt focuses on building trust and selling the value of his company. For example, he calls every client at the completion of an installation to be sure that they’re satisfied. And Matt’s field teams “work like gentlemen,” taking care to protect clients’ homes during construction and cleaning up daily.
Customers appreciate the careful attention, and many return to M.N. Reale Construction with additional projects and referrals. So many, in fact, that the company formed a small-jobs division to handle the work, which has led to some larger projects. These follow-up customer calls are responsible for a 20 percent increase in volume.
Reaching out to local business owners has been another beneficial move. Over coffee, Matt begins a discussion on how their two companies may be able to work together in the future. This has generated significant jobs, including a recent, highly visible project awarded by the town.
Read more about the 2015 Professional Remodeler 40 Under 40 awardees.
Trust and customer care result in an abundance of repeat and referral clients