Dear HomeownerCommunication between remodeler and customer is made easy with Dear Homeowner: A Book of Customer Service Letters, by Carol Smith. Book provides more than 70 letters that address a variety of situations generated by the building process, as well as responses to difficult situations. Letters are included on a computer disk so they can be personalized and printed on company letterhead. Book is available from the NAHB Bookstore at 800/223-2665 or by visiting the Home Builder Bookstore at www.builderbooks.com.
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