Renovations Division Manager
Powell Homes & Renovations, Seattle
2016 Revenue: $28 million (renovation division: $2.6 million)
5 employees
Best Practice: During a remodel, the handoff of a project from design to the production team is a critical transition. With that in mind, Van Houten came up with a system to keep things from falling through the cracks. Before anyone picks up a hammer, all of the trades attend a meeting at the home with the project manager and the homeowner. They look over the property, make sure that all product selections will work, and supply final bids. Once the contract is signed, a final walk-through takes place with Van Houten, the lead, and the homeowner. All final details are discussed at that meeting from where the dog should stay to how the homeowner prefers to be updated—phone, text, or email. This system has helped keep everyone informed and has enhanced customer service.
Read more about the 2017 Professional Remodeler 40 Under 40 awardees.
Add new comment
Related Stories
Forty Under 40: Then & Now
Our 13th year of Forty Under 40 pushed us to reflect on the incredible career paths our winners take after their honor
Forty Under 40: Class of 2024
Unveiling our 2024 class of Forty Under 40: the remodeling industry's most standout young professionals
Forty Under 40 2024: Design Professionals
Discover the design honorees of the Forty Under 40 class of 2024
Forty Under 40 2024: Owners, Presidents, CEOs
Get to know the CEOs, owners, and presidents of the Forty Under 40 class of 2024
Forty Under 40 2024: Marketing Professionals
Our standout marketing professionals from the Forty Under 40 class of 2024
Forty Under 40 2024: Project Managers, Lead Carpenters, Production Team Members
Introducing our carpenters of the Forty Under 40 class of 2024
Forty Under 40 2024: General Operations, Production Managers
Learn about the general operations and production managers in our Forty Under 40 class of 2024
Deadline Extended: Nominations for Pro Remodeler's Forty Under 40
NOW EXTENDED: Nominate a standout young professional in remodeling and home improvement for our Forty Under 40 before January 24!
Nominations Open: Pro Remodeler's Forty Under 40
Nominate a standout, deserving young professional in home improvement or remodeling for a coveted spot in our annual Forty Under 40 list
Female-Focused Trade Program Awarded Prestigious US Department of Labor Grant
North Carolina-based Hope Renovations to receive DOL's Women in Apprenticeship & Nontraditional Occupations grant