Holding a competition is a great marketing tool. But it can also be tough. Here’s what I learned from first-hand experience
Some success habits require skill and practice. Others, such as being on time, just need the right mindset.
A disturbing trend among salespeople and owners of smaller remodeling companies is costing businesses a lot of potential revenue
The benefits of hiring someone with a criminal record can outweigh the risks
Here’s what home improvement pros need to consider to avoid unintended consequences when adding a new product
A rating from the Better Business Bureau is a source of pride for some companies, a bitter pill for others
Customer-satisfaction surveys are an integral tool for many remodelers. Here's how to get the most from your survey efforts
Planning needs to be automatic in your decision-making processes
The Better Business Bureau is striving to stay relevant
Next time you're reluctant to ask a prospect about budget, remember: It isn’t just about you
Small-business burnout is common, and the contracting business is especially vulnerable
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For some roofing companies, 'customer for life' starts with a timely repair
Medical treatment and lost wages ... When someone working on a roof falls and is injured, there's a price to pay
How can smaller companies participate in the cultural shift that's going on?
Writing things down doesn’t just help us remember, it makes us more efficient because we are less likely to duplicate our efforts