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A compilation of business news, trends, and surveys on customer satisfaction, financials, human resources, marketing, and sales.

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A Letter to Your Clients: 10 Ways to be a World-Class Client

Mark Richardson flips the script, offering insights into what makes a good client and ways remodelers can help

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So, You Want to Start a Home Improvement Company

In launching your own business, long-term success relies more on the planning than the timing

10 Ideas to Change Your Remodeling Business

The old saying is true: All of us are smarter than any of us. So take advantage of your peers' innovation and problem solving to help improve your business.

Client Interaction: The Personal Touch

You now have the ability to communicate the entire project electronically. While this is highly efficient, don’t assume that it’s always the most effective way.

What's the Real Cost of Landing the Job?

Regular contributor Les Cunningham takes a closer look at the cost of turning a lead into a sale

Why Being Able to Explain How You Do Business Is Important

As your company grows, you owe it to the people you work with or work for to explain how you do business.   According to remodeling business…

Is It Your Money? The 'Percent Complete' Method to Track Revenue

For longer projects, percent-complete accounting is the best way to track revenue and gross profit

Cost to Complete: Protect Your Remodeling Business’ Gross Profit

Protect gross profit by regularly comparing estimated to actual costs, line by line

Small Steps to Big Improvements

Three key elements to dramatically improving your business

Don't Call Me Baby

There are many ways—both subtle and obvious, subconscious and conscious—that women are treated differently in the workplace

Truly Full-Service

Small projects lead to bigger projects, and staying in regular contact with past clients will ensure that you are the go-to person for that work

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