Some things to consider when evaluating your trade partners and creating a scorecard include the following: Defects Their scores on customer surveys…

In a recent study the following quality tools were found to be the most commonly and successfully used: Identification and leverage of core…

This study provides further evidence that that integrating quality tools and methods into green building creates greater leverage!  In this study…

  In a new study on Six Sigma the savings to cost ratio ranged from 2.6 : 1  through to  2 : 1.  As for cost savings as a percentage of revenues, the…

Where to start with trying to address improvement. Here is a high level approach. Identify the area for improvement Establish your current metrics on…

We all know that teamwork is an important ingredient in building great homes and great relationships with our customers. This importance is…

For the last several years Scott Sedam and I have been spreading the word about Lean design. Lean design is based on creating home designs that…

  It is amazing how quickly we can create a negative impression in the most of simple ways. The danger can be not having perspective, doing what has…

As an editor of one of the nation’s largest business publications covering home building, I’m frequently asked about the state of the housing market…

  An ambassador for your company! Just because you don’t close that sale doesn’t mean that you should disengage with that potential customer. All the…