Twitter Update
Tweets can now be as long as 280 characters, doubling the previous limit, which had been in place since 2006.
Facebook Update
Adding futher to Facebook Messenger’s complement of customer service features, a new update called Customer Chat will allow businesses to carry chats across platforms. So if you’re chatting with a customer on Facebook and want to move them to your website, you can do that without having to leave the chat; it’ll just go with you and your client to the next page. Oh, and it will also work across devices.
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