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Thomas Schultz

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Thomas Schultz

April 14, 2022


Schultz Kitchens and Baths

Portage, Mich.

2021 Revenue: $1.1 million

Start in the industry: I was 25 and working as an apprentice carpenter. My wife and I had bought a fixer-upper and I wanted to start a business. I studied to obtain my builder’s license while working and fixing up the home. We had OSB subfloor throughout the house because we couldn’t afford to buy flooring while saving for a truck. Finally, I took the leap and quit my job. Fast forward seven years and we have a full retail showroom, design staff, and fleet of equipment.

Best innovation: I continually work to implement processes that systemize our business and make clients happy. These include a detailed, documented product selection process, a pre-construction checklist, our What to Expect document, branded project timelines, weekly update emails for all clients with jobs under construction, daily production lists for our in-house carpenters, and a checklist that shows we’ve mailed a handwritten thank you card to each client before moving their file into the “done” filing cabinet. 

Business podcast recommendation:

Remodeling Mastery

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