Methodology All participating remodelers closed at least 25 projects in 2002 or 40 projects in 2001-02, and every customer from those years was mailed a survey. About 30...
The mantra at Plekkenpol Builders is that customer service means each customer feels like he or she is the most important customer. To this end, the company insists that...
Much of Teakwood Builders' work involves renovating second homes. Customers often are not living in the homes when the work is being done. So you'd probably assume one ...
Related Information The Financials Snapshot Floor Plans Time Line and Payment Schedule Jim Henderson's summer of 2000 getaway was a lot shorter than he had planned. No ...
Longtime clients invited SawHorse Inc. to help their Atlanta neighborhood construct a new playground. The neighbors handled the logistics. SawHorse provided the labor to assemble...
At Repp Construction, games help realize a bigger picture.Before its annual "state of the company" meeting, Dave Olejniczak, production manager for Repp Construction in ...
Mike GormanEver wonder why some salespeople are more effective than others? In his book Emotional Intelligence: Why It Can Matter More Than IQ (Bantam Books), Daniel Goleman...
Scraping works best for removing paint from flat surfaces. Make sure the scraper is sharp, and apply even pressure as you scrape in one direction; then scrape at 90 degrees...
Stan Ehrlich If you're putting all of your remodeling dollars into your business, here are two words of advice: Remember Enron!Improving your financial ratios and running...
With a six-person staff that includes two sets of spouses, remodeling is truly a family affair for HoBart Builders. In this vein, its approach to customer service is simple...
Kimberly SweetSettling into my aisle seat on the return flight from my California vacation, I glanced left, then right, appraising the passengers in my row. Including myself...
For Troy Spencer, a basement's framing sets the tone for its look and functionality. His company frames from the center of the room outward, ensuring a symmetrical space...
Working within the height and structural confines of a basement means employing clever tricks to work around supports. The cabinetry for the home theater and entertainment...
The poured concrete curbs will be lined with brick pavers leading from garden to gazebo to deck to house. The sprinkler system will have eight watering zones.The sun shines...
Unlike most remodeling companies, Bowa Builders has a department dedicated solely to customer service. The five-person department serves dual functions: It takes over jobs...