PR September 2003

The mantra at Plekkenpol Builders is that customer service means each customer feels like he or she is the most important customer. To this end, the company insists that employees communicate with clients daily and are on call 24 hours a day, seven day...

For David and Ann Rodrigues, president and vice president of David & Goliath Builders, the project that launched their remodeling division had to be featured in the local home improvement showcase and had to really demonstrate the company's craftsmansh...

When a home is built on a steep hill, getting materials from the front of the house into a walk-out basement can be a challenge. Before even starting this project, Custom Basements Inc. had to extend the deck and build a stairway up to the driveway.

Customer survey scores from five top remodeling firms prove it's possible.

eBay's business marketplace construction channel, the York Business Analyzer and Yellow Steel highlight offerings on the Web.

Without the customer present to ask questions and voice concerns, Teakwood employees look to each other to be sounding boards for ensuring that projects are produced with the highest level of customer service possible.

A quality paint job begins with proper prepping and priming.

Settling with an insurance company on restoration costs took 20 months longer than rebuilding the home.

With a six-person staff that includes two sets of spouses, remodeling is truly a family affair for HoBart Builders. In this vein, its approach to customer service is simple: Treat customers like family.

Unlike most remodeling companies, Bowa Builders has a department dedicated solely to customer service.