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How Ruby Helps Odyssey Win More Business

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How Ruby Helps Odyssey Win More Business

Simply put, when you own a business, missed calls are missed opportunities.


By Ruby Receptionists July 26, 2017

As a construction business owner, you provide a service that is vital to the happiness of your customers. Whether you’re making urgent plumbing, mechanical, or roofing repairs, or helping dreams come true by remodeling the perfect home, your customers rely on you when it counts. Simply put, when you own a business, missed calls are missed opportunities. Your phone line is your lifeline, connecting you with current and potential customers when they need you most.

In order for growing businesses to build trust and earn customers, a positive phone experience is critical. That’s why small business owners like Justin Wekenmann rely on Ruby. Justin is the co-founder executive vice president of Odyssey Telecommunications, and a Ruby customer since 2015. Here’s his story:

“Few know better than those of us in the telecommunications industry the importance of the phone to conducting business. The majority of consumers prefer to contact companies by telephone, and those clients trust us with the very equipment they use. With more than 50 years of experience in the industry, we’ve seen the value of a real, caring person to closing a sale. A live person to answer each call,  every day,  addressing the needs of the clients—this is why our team agonized over the decision to move to a virtual receptionist.

Our business had reached a point where we were concerned about missing opportunities due to missed calls. Consistent, reliable coverage was key to keeping our business growing, so the search began for a virtual reception service. Our team established a number of benchmarks to better direct our search. The service needed to demonstrate professionalism, while also expressing genuine care for the caller’s inquiry. Since the solution was critical to the expansion and growth of Odyssey, capturing sales would be a key metric for success.

Ruby Receptionists was the only service with the potential to meet our requirements. In the first week, Ruby’s exceptional service resulted in three sales orders. Not only did the orders more than cover the cost of a month of Ruby service, the sales continued. At the end of the first week, Ruby had earned the top spot on our sales associate team. Ruby has increased our sales close rate by 8%. Ruby’s service proves our theory that a delay in getting back to a customer could lose a sale, and Ruby continues to bring in business month after month.

Some may think of Ruby as simply an answering service, but when integrated with your business model, Ruby can be far more. Ruby continues to earn our business because of their ability to serve as a sales associate and business partner—delivering a professional response to a call with each and every answer.”

Ruby gives you the freedom to focus without worrying about the phone. Whether you’re busy at a job site or on the road, you can rest assured your callers will always reach a friendly, professional receptionist dedicated to building relationships—keeping current customers happy and helping you win business.

For more information, visit www.callruby.com.

 

Ruby Receptionists
866-611-RUBY (7829)
www.callruby.com
hello@callruby.com

Simply put, when you own a business, missed calls are missed opportunities.

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