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This sample page shows average customer satisfaction ratings for the past 30 companies in each of 17 areas addressed in the survey.
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If your clients want a kitchen that’s functional as well as flashy, refer them to the revised edition of Donald E. Silvers’ Kitchen Design With Cooking in Mind (NMI Publishers, softcover, 87 pages).
Silvers challenges the concept of the kitchen triangle (sink, range, refrigerator) and encourages readers to think in terms of flow, looking instead at subsystems for storage, food preparation, cooking and cleanup. The appendix includes a detailed questionnaire for homeowners starting on a remodel.
Visit www.donsilvers.com or go to www.HousingZone.com/store to buy the book.
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