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Business Coach Cited in Attorney General Lawsuit Against Contractor

A New England contractor faces a civil suit alleging his company’s growth was tied to a business coach with a model that “encourages fraud"




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Essentials for Giving New Hires a Strong Start

The greater the effort made to prepare new hires for their job, the more likely it is that they will succeed

How to Handle a Client's Refusal to Pay

Once burned by a nonpaying client, contractors will find ways to make sure the experience isn't repeated

Are Direct Mail Marketing's Days Numbered?

Experts say email marketing has, or will, supplant traditional direct mail—a key component in the marketing program of many home improvement companies

For One Window Company, Online Sales Are Heating Up

While a few home improvement companies look to find a way to bypass the in-home sales appointment, one—Zen Windows—already has

Google Me This

Online may be a major lead source for home improvement companies, but keeping up with it requires continuous effort and attention

The Customer: Often Right, Always Righteous

The way a business handles complaints is a litmus test of company culture. How does yours fare? 

After the Fall: How to Deal With Jobsite Accidents

You just got a phone call. What you hoped would never happen has happened. Now what do you do?

How to Explain Other Contractors to Your Clients 

The question of other contractors, and particularly competitors, may come up during a sales call. Don’t let the subject be a button-pusher.

How to Overcome the ‘That’s Too Much’ Sales Objection

It’s the most common—and for some sales reps, the most difficult—objection to closing business in home improvement, or any industry. Here’s how to respond.

Now Is Solar's Time to Shine

Solar can be a lucrative business for those adept at navigating the politics involved

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