Customer Service: Thinking on Your Feet in Tough Situations

March 05, 2015
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When a client complains about a remodeling job, how should you respond?

Customer service speaker Shep Hyken shares what he learns about “The Relentless Solution Focus,” a method that professional motivational speakers teach to professional athletes.

“It’s about having the right mindset to mentally turn a problem around,” Hyken writes.

Find out more about how the Relentless Solution Focus works at

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