Customer Service: Are Consumers Reaching Back to You?

February 03, 2015

Yesterday we discussed why mapping the “Customer Service Journey” is useful and important. Now, Impact Learning shares how to see if customers are coming back.

As you map your customer’s journey, focus on three main points: before, during, and after the sale. When the customer is very satisfied after the third pointthe “The Return Journey” begins. Ultimately, it should lead to the customer’s decision to make future purchases with your company.

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