Customer Satisfaction: Fair and Reasonable Payment for Errors

One contractor looks to a forum for advice on how to bill a client

April 22, 2015
Customer Satisfaction: Fair and Reasonable Payment for Errors

A contractor mismeasures a countertop and only finds out from the installer. After ordering new materials, the client changes her mind on the colors.

“We remake all the tops with the new color and install,” the contractor wrote. “I [gave] the bill for both sets of tops and she says ‘Why isn't there a credit for the one that was made the wrong size?’”

In this scenario, should the contractor credit the whole top once minus the restocking fee? Or just credit the labor for the mismeasured top?

Other contractors come in to weigh in the pros and cons of each possible solution. Read the thread and join the discussion at Woodweb.

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