Mark Richardson, CR, is an author, columnist, and business growth strategist. He authored the best-selling book, How Fit Is Your Business? as well as his latest book, Fit to Grow. He can be reached at or 301.275.0208.


April 07, 2017

Simple guidelines to help create, and then exceed, expectations—whether for your clients, employees, family, or friends

March 23, 2017

Many years ago, I began thinking about the subject of exceeding expectations. 

February 27, 2017

Why it's so hard for remodelers to talk about money, and tips for getting over it 

January 28, 2017

People are your company's greatest asset—an asset that requires close attention and a strategic focus 

January 02, 2017

Is your business primed and ready for success in the coming year? If not, here's how to gear up

November 30, 2016

Year’s end is a sprint to the finish, a time to meet or exceed annual goals

November 02, 2016

Don't fall behind on current technology. If you do, your business will feel the repercussions

September 28, 2016

The right advice is important to success. Be deliberate in where and how you find it.

September 19, 2016

With a rapidly changing market, such as we have now, you need to be alert to any changes, so you can maintain a nimble, evolving business

August 23, 2016

Today, your real competition isn’t the other remodelers, builders, or designers in your area; your real competitor is the homeowner

July 19, 2016

For a business owner or leader, midyear is an ideal time to replan, revise, and regroup

June 07, 2016

When applied to employee personalities and skills, any organization needs the right blend of both types

May 20, 2016

While it isn't always possible to predict exactly how things will change, it is important to make the inevitability of change an integral part of your business strategy  

May 18, 2016

How getting homeowners to understand the logic behind their decision to buy and to buy from you will help keep them enthusiastic and moving forward with the project

February 25, 2015

Not having a business plan doesn’t mean you’re failing. But it could mean that you aren’t being as successful as you could be.

September 24, 2014

It is time to expand your thinking from not only your own world but also from different sales cultures.

August 12, 2014

What do you and your team need to focus on to achieve success?

August 11, 2014

Today, the better remodeling firms need to make “landing the planes” a top priority.

August 11, 2014

A detailed list and description of the attributes that are common denominators of leadership greatness

August 07, 2014

The following are some simple leadership attributes and skills I believe separate average leaders from great ones. As you reflect on each of these, try to think how you might improve in each criteria as well.

Overlay Init