Mark Richardson, CR, is an author, columnist, and business growth strategist. He authored the best-selling book, How Fit Is Your Business? as well as his latest book, Fit to Grow. He can be reached at email@example.com or 301.275.0208.
Simple guidelines to help create, and then exceed, expectations—whether for your clients, employees, family, or friends
Many years ago, I began thinking about the subject of exceeding expectations.
Why it's so hard for remodelers to talk about money, and tips for getting over it
People are your company's greatest asset—an asset that requires close attention and a strategic focus
Is your business primed and ready for success in the coming year? If not, here's how to gear up
Year’s end is a sprint to the finish, a time to meet or exceed annual goals
Don't fall behind on current technology. If you do, your business will feel the repercussions
The right advice is important to success. Be deliberate in where and how you find it.
With a rapidly changing market, such as we have now, you need to be alert to any changes, so you can maintain a nimble, evolving business
Today, your real competition isn’t the other remodelers, builders, or designers in your area; your real competitor is the homeowner
For a business owner or leader, midyear is an ideal time to replan, revise, and regroup
When applied to employee personalities and skills, any organization needs the right blend of both types
While it isn't always possible to predict exactly how things will change, it is important to make the inevitability of change an integral part of your business strategy
How getting homeowners to understand the logic behind their decision to buy and to buy from you will help keep them enthusiastic and moving forward with the project
Not having a business plan doesn’t mean you’re failing. But it could mean that you aren’t being as successful as you could be.
It is time to expand your thinking from not only your own world but also from different sales cultures.
What do you and your team need to focus on to achieve success?
Today, the better remodeling firms need to make “landing the planes” a top priority.
A detailed list and description of the attributes that are common denominators of leadership greatness
The following are some simple leadership attributes and skills I believe separate average leaders from great ones. As you reflect on each of these, try to think how you might improve in each criteria as well.