Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award.
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In business so often what one wants is a silver bullet, that one solution that will solve everything, improve the whole business in one swoop. This of course does not exist and so what we need to do is accept the fact that we need to use a range of tools and technique to run our business and not keep searching for the silver bullet.