Roesser Home Remodeling, Kirkwood, Mo.
Mark worked for Roeser Home Remodeling right out of high school, and then again beginning in 2005. During the first stint, he focused on getting his job done. But the second time around Mark began to study leadership. The company sent him to a class with Remodelers Advantage and he emerged super-charged.
Mark thinks like a business owner. He analyzed company systems and offered logical improvements. If old habits creep back, Mark refocuses the team, reminding them why the new ways work better. As a result, many of Roeser’s trade partners have asked if Mark could train their field staff. In 2013, the Carpenter’s District Council chose him to participate in a leadership program. Mark was invited to help shift the culture to a more career-based mindset.
Leading by example, Mark is solutions-oriented. Rather than laying blame when something goes wrong, he guides his team to look at the situation from every angle to find a solution together. This system has gained him the respect of not only his internal team members but also of clients and tradesmen. He understands that in order for him to be successful, the company needs to be successful, and he impresses the need for personal accountability on everyone he works with, creating project managers who can independently solve problems and answer questions with confidence.
Read more about the 2015 Professional Remodeler 40 Under 40 awardees.