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Marc Black: A Critical Component

Improving internal systems and defining job descriptions paved the way for a significant jump in annual revenue

July 13, 2015
Mark Black, General manager at Silent Rivers Design + Build, in Clive, Iowa, 2015 Professional Remodeler 40 Under 40 awardee

General manager

Silent Rivers Design + Build, Clive, Iowa

Age 37

Marc joined Silent Rivers in 2010, and his leadership has helped grow annual revenue from less than $900,000 to an all-time high $3.2 million. One of Marc’s key contributions is the development of job descriptions. While it sounds basic, many of Silent Rivers’ positions changed over the past few years, and creating job descriptions was a critical component of managing expectations and capacity.

Silent Rivers was strong with job costing and managing production, but the company wrestled with a slow design process that was limiting conversion rate. Marc was instrumental in crafting a design schedule that better manages backlog and helps allocate the number of hours for each signed design contract. He moved the design sequence into a Gantt chart, similar to one used for production, which has allowed more accurate projections for resources. This has increased satisfaction, conversions, and revenue.

Read more about the 2015 Professional Remodeler 40 Under 40 awardees.

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