This article first appeared in the PR September 2002
issue of Pro Remodeler.
The Client Experience, a new study from the American Institute of Architects, reinforces what many remodelers have known for a long time: A firm that handles both design and construction can make life easier for its clients. In the words of the report, “The single point of accountability offered by the design/build model is attractive to clients seeking simplicity.” The study also identifies key findings in its analysis of data collected across markets and organizational levels:
The complete report is available from the AIA (www.aia.org).