Related Stories
Keep a code book on site
Between new codes and new employees, your crews likely will have code questions.
Compassion and commerce
It’s a tricky intersection to navigate, the crossing of human needs and business demands. In remodeling, as in other service-driven industries, we have to do it all the time.
Blueprint for Success Chapter 8: A Complete Package
Human resource programs offer a competitive edge in a tight labor market.
Of lemons and lemonade
Turn complaints into an opportunity to improve the client’s perception of your company. In the book 301 Great Management Ideas, John Wirth, president of Woodworker’s Supply (Albuquerque, N.M.), shares his successful strategy.
Great Practices: Make the Most of Customer Surveys
Gregory A. Miedema, CGR, president of Dakota Builders Inc. (Tucson, Ariz.), is adamant that customer satisfaction comes before anything else.
HVAC in tight spaces
When undertaking a major addition or remodeling job that involves upgrading the HVAC system, one of the major hurdles is how to integrate the new space into the existing house.