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Business — Home Improvement



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Home Improvement Success: Luck, Hard Work, or Who You Know?

Even the most brilliant marketing mind could see fewer opportunities due to lack of networking




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Subs in the Mix

You’re using guys you know but they’re not on your payroll. Does that matter to your homeowner customer? 

Buy Once, Pay Twice? No! The Purpose of Lien Waivers

Homeowners sometimes get blindsided when it turns out the GC they hired hasn't paid his subs or materials suppliers. The lien waiver in your contract protects homeowners against this.

From Data to Dollars: Why Home Improvement Companies Invest in CRM

Industry-specific CRM software is often the first choice for home improvement companies with ambitious growth plans

More Emphasis on Training Now

As competition for workers intensifies, home improvement companies direct more efforts to training

Under the Table: Are You Ready for an I-9 Audit?

It’s against the law to hire undocumented workers, and that applies to general contractors whose subcontractors employ illegals

What to Consider When Hiring a General Manager

Many home improvement business owners reaching a key growth stage will consider if, when, and how, to engage someone else to run their company

Disqualified by Tattoo? Not So Fast

Home improvement companies share secrets of success for recruiting young sales talent

Essentials for Giving New Hires a Strong Start

The greater the effort made to prepare new hires for their job, the more likely it is that they will succeed

How to Handle a Client's Refusal to Pay

Once burned by a nonpaying client, contractors will find ways to make sure the experience isn't repeated

The Customer: Often Right, Always Righteous

The way a business handles complaints is a litmus test of company culture. How does yours fare? 

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