Michael Hayes: Appetite for Self-Improvement

System improvements and a focus on training for continued improvement are the keys to great teams and company growth

July 13, 2015
Michael Hayes, COO/partner at CQC Home, in Durham, N.C., 2015 Professional Remodeler 40 Under 40 awardee

COO/Partner

CQC Home, Durham, N.C.

Age 37

Michael is instrumental in running a unique production team. Instead of using subcontractors, the company employs a crew of 15 in a hybrid lead carpenter system that Michael implemented. The hand-off to the lead is made in a pre-production meeting, after which it’s “his” project, with Michael running back-end support. The result is a time- and cost-effective system that has given the company the ability to maintain tight controls on quality, scheduling, and customer service.

During his first year at CQC Home, Michael helped grow the company’s staff from five to 25 and boost its profits by 74 percent. And, just as he seeks process improvements for the business, his appetite for self-improvement knows no bounds. He takes business classes and works one-on-one with mentors, consultants, and industry experts. He also offers free training classes to the CQC team and constantly encourages his staff to be good stewards of the company and the industry, promoting integrity and a positive attitude on and off the clock, including volunteering for Habitat for Humanity and other service projects.

Read more about the 2015 Professional Remodeler 40 Under 40 awardees.

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