Fresh Start Remodeling & Contracting, Manchester, Conn.
Michael started a remodeling operation in 2003 to complement to his real estate business. By the end of his third year, Michael’s “hobby” had tripled its profit. Today, Fresh Start Remodeling & Contracting thrives on a combination of large remodels, water and fire damage restoration, excavation, and custom home building.
Michael sets a hands-on example for his crew, taking on any task that he expects others to perform. In his daily visits to jobsites, he’s never too busy to spend time helping achieve work that meets his high standards and he willingly goes over proper technique with his team whenever necessary.
Subbing out very few parts (only about 5 percent) of Fresh Start’s jobs helps strengthen teamwork, Michael says. And he has created a profit-sharing incentive for employees, not only to promote accountability, but also to give them more control of their financial future.
By spending time one-on-one with customers, Michael has largely removed the middleman from many of the company’s processes, which builds trust and lasting client relationships.
Read more about the 2015 Professional Remodeler 40 Under 40 awardees.