As with a hospital stay, even a good remodeling outcome can’t overcome a bad experience

When making decisions, it's important to balance gut feelings with facts and figures

Success habits like being on time don't require skill or practice, they just need the right mindset

Ask yourself: Which customer demographics are growing for your company? And is your marketing keeping pace?

At home shows, you have heavy competition. Here's a plan to maximize the leads you generate.

Texting lets you keep clients fully in the loop without making them loopy

Have remodeling pundits—me included—been too dogmatic when discussing the dos and don’ts of how to be a professional remodeler?

Simple guidelines to help create, and then exceed, expectations—whether for your clients, employees, family, or friends

A lesson in taking time out of a busy schedule to offer thanks

Before you go broad, go deep