“Management has to give direction to the institution it manages. It has to think through the institution’s mission, has to set its objectives and has to organize resources for the results the institution has to contribute.”
Peter F Drucker, Management: Tasks, Responsibilities, Practice, 1973
The National Housing Quality Award, Criteria for Performance Excellence, provides an infrastructure to support exactly that!
http://www.housingzone.com/sites/default/files/FinalNHQApplication.pdf