This short video wonderfully highlights key quality issues that impact the Cost of Quality and avoid risk. It is ideal for introducing quality, risk management or for opening a discussion, presentation or training on quality.
http://asq.org/audit/106287/web.html?shl=106287&WT.dcsvid=MjI0MzEyNzg1NQS2&WT.mc_id=EM117917
This video clip was presented at the 20th Annual Audit & Design & Construction Division Conference in 2011. It preceded the Key Note Address by Sipho Tjabadi:Challenges of Quality Assurance on South Africa’s biggest Capital Expansion Program — The Eskom case.