Customer Service

Remodelers are letting tens of thousands of dollars pass them by 

remodeler puts on ktichen addition

Room remodels (such as kitchens) will remain popular, while larger additions will continue to decline, so adjust accordingly.

Understanding these changes in the market will help you position your business

remodeler installing siding good customer service

As a master carpenter and second-generation custom builder and remodeler, Ben Bogie (pictured here) knows that what matters as much as the quality of your handiwork is the customer service you provide.

How to turn the industry's negative reputation into your company's bottom-line results

I was focused on my job, relying on remodeling pros to be focused on theirs. Maybe I got too much of a good thing.

Customers can easily tarnish your reputation with a bad review. Avoid that by holding your company and its people accountable.

tips for digital interactions with remodeling and home improvement clients

Company guidelines will provide a starting point for communciation, but account for the unique client needs and wants to customize the experience. 

Digital communication options are boundless. Here’s how to use them while keeping a human touch. 

Sebring Design Build and Advantage Remodel set pricing expectations early on and avoid needless phone time

Mistakes happen, but a big mistake creates fallout in proportion to the authority of the person who makes it

alure home works on a boat project

With each problem sales and production solve, they become quicker and more effective for future projects.

A zero-tolerance policy strengthens your team and keeps customers happy

A platform to streamline and simplify texting your leads

Adopting a few simple business habits can make a huge difference 

StudioDin / stock.adobe.com

Five tips for overcoming common pitfalls when working with allowances

consider these questions before purchasing digital solutions for your company

Even today, many smaller companies don’t take advantage of software solutions. A study from Fit Small Business revealed that no single type of software category had a full 50 percent usage rate. The highest ranked—accounting-based programs—was at 49.8 percent. The most common reason given for not purchasing the software was cost, yet the efficiency gained by using the right tools will pay back the initial investment many times over.

Consider these questions before purchasing digital solutions for your company

Bluebeam Revu

A program designed to streamline workflows for businesses big and small

There is no faster, more effective way to develop empathy with your clients’ experience than to become a remodeling client yourself

Tradeoffs are a fact of life for remodeling Clients. To make good decisions, they need information...all of it.

A few easy-to-learn prompts combined with strong listening skills can help increase your close rate and avoid unhappy clients 

A close reading of positive reviews can tell you a lot about what customers value. What you find may be surprising.

He found out that asking for the sale was a lot easier when it followed all the other steps in the selling system.

Service issues are a touchy but inevitable part of the window replacement business.

A Baltimore-based remodeler is trying to take advantage of convenient, mobile payment options

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