Customer Service

a good remodeler tells clients what they need to hear

A good remodeler gives the client what they need rather than what they want. This takes knowledge, skill, and leadership.  

How to give remodeling clients what they need, instead of what they want

There are little touches that can create opportunity for many remodelers 

Every client’s experience with a newly renovated space asks a question about how well reality measures up to imagination

dreammaker franchise owner survived recession and gives advice

In 2007, DreamMaker Ogden won Franchise of the Year for their concerted effort to help veterans and seniors with special needs remodel their kitchens and baths. Nate Coombs (middle) was in a sales role at the time, where he worked under his father and learned firsthand how a tanking economy can disrupt the remodeling industry.

Four DreamMaker remodelers share what they learned from surviving the recession

We’ve achieved a tipping point around the adoption of these products

international builders' show panel with jackson design and remodeling, CMM construction, and Houzz

Mark McClanahan spoke on this topic during a panel at the International Builders’ Show in February. The other speakers were (L to R) Todd Jackson, of Jackson Design and Remodeling; Christopher Amato, of CMM Construction; and Liza Hausman, of Houzz. 

Use these tips to get maximum value from your project management system 

Start tracking the metric your business can’t live without in 2019 and beyond 

When most people call, it’s to talk with a person. Why, then, do automated phone menus offer every option under the sun except that one?

facebook messages remodelers didnt mean to send can be deleted

It's a nightmare scenario. But when it happens, you'll be ready.

know when to say no to a remodeling client

The prequalifying questionnaire also provides an opportunity to preview homeowners’ communication style

Taking on the wrong remodeling job can hurt your profits and company morale. But how do you know when a project isn’t a good fit?

cyberattacks can be costly to remodelers

How remodelers can better protect themselves against cyber threats

normandy remodeling's new showroom

The front windows of Normandy’s new design studio showcase three kitchens. Inside, everything is geared toward product selection.

A leading remodeler discusses the planning that went into the company’s new showroom

It was too obvious to miss.

Remodelers are letting tens of thousands of dollars pass them by 

remodeler puts on ktichen addition

Room remodels (such as kitchens) will remain popular, while larger additions will continue to decline, so adjust accordingly.

Understanding these changes in the market will help you position your business

remodeler installing siding good customer service

As a master carpenter and second-generation custom builder and remodeler, Ben Bogie (pictured here) knows that what matters as much as the quality of your handiwork is the customer service you provide.

How to turn the industry's negative reputation into your company's bottom-line results

I was focused on my job, relying on remodeling pros to be focused on theirs. Maybe I got too much of a good thing.

Customers can easily tarnish your reputation with a bad review. Avoid that by holding your company and its people accountable.

tips for digital interactions with remodeling and home improvement clients

Company guidelines will provide a starting point for communciation, but account for the unique client needs and wants to customize the experience. 

Digital communication options are boundless. Here’s how to use them while keeping a human touch. 

Sebring Design Build and Advantage Remodeling set pricing expectations early on and avoid needless phone time

Mistakes happen, but a big mistake creates fallout in proportion to the authority of the person who makes it

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