Last month in this space, I reviewed a series of market projections for 2014 from Harvard University as well as the industry’s leading associations.
Compiling a Completion Binder
Handing your clients a completion binder at the end of a project conveys professionalism and ensures repeat business.
Handing your clients a (1.)completion binder at the end of a project conveys professionalism and ensures repeat business. A thorough binder should begin with a thank-you letter to the client. Include a detailed (2.) project history with benchmarks and dates completed. Reserve sections for the client’s copy of the (3.) original contract, any change orders and revised schedules. Also, save space for the clients’copy of any (4.) meeting agendas and minutes. Indicate (5.) product selections, and include (6.) product warranties and vendor’s business cards - a handy resource should clients have product specific questions. Finally, consider enclosing a customer-satisfaction survey for client feedback.